Audison products are warranted for the period fixed by current laws, under normal functioning conditions, against defects concerning materials or their manufacturing. Warranty is valid from the date of purchase, certified by receipt.
Warranty is not valid if:
- the product is damaged by incidents, installations and inadequate use or by any causes not depending on materials or manufacturing defects;
- the product is modified or tampered by unauthorised people;
- its serial number is disguised or cancelled.
When the product is under warranty, the manufacturer will decide whether to repair or replace its defective parts. The faulty product must be taken to the retailer where it was purchased, by showing the warranty certificate completely filled in. In case the product is no longer under warranty, it will be repaired at current costs.
We don't assume liabilities for damages due to transport. We are not responsible for: costs or loss of profits due to impossibility of using the product, other accidental or possible costs, expenses or damages met by the customer.
Warranty according to effective laws.
The exclusive eID technology - which has been applied for the first time to the Thesis speakers line – provides product traceability starting from the manufacturing stage.
The eID code, linked to the serial number, is assigned to the product once the QC checks are completed and assigned to the country/market of destination at the time of shipment. Thanks to the eID technology, the user can check the product technical, manufacturing and logistic information by simply scanning the code and proceeding with the product registration, to enjoy one additional year of warranty coverage (in those countries where the agreement with the partner has been made).
Unfortunately there are some fake Audison products available on the market acquired through illegal or questionable methods, being sold by non-authorized dealers.
These goods are made from sub-standard materials which do not meet the rigorous quality control standards of Audison, and cannot provide you with the real Audison experience.
WE ADVISE THAT YOU PURCHASE AUDISON PRODUCTS ONLY FROM AUTHORIZED DEALERS;
Listed below are a few facts for you to consider:
When purchasing from an unauthorized dealer, we cannot guarantee that you will receive a genuine Audison product.
You also run the risk that your purchase may be damaged or is not brand new.
The product's ability to reliably reproduce the sound quality and performance Audison is famous for is often compromised.
You deserve an authentic Audison product: accept no imitations, second, or fake products!
Elettromedia warranty ONLY applies to products purchased from authorized dealers. Units purchased on the internet through discount websites, mail order outlets or through any other unauthorized source are not entitled to our factory warranty coverege. In order to avoid detection, non-authorized dealers have been known to remove the original serial number and replace it with one of thei own. Removal or alteration of the original Audison serial number will automatically void the warranty.
Only Audison authorized dealers are fully trained to provide you with proper system design, up to date product information, pre and after-sale service and reliable technical support. Our qualified authorized dealers are there for you support! Unauthorized dealers do not receive any of our factory training and are not qualified to properly advise and support your investment. Only genuine Audison products purchased through our authorized dealer network will be backed by Elettromedia.
The personal data you voluntarily provided will be handled using IT and telematic procedures.
ELETTROMEDIA SRL undertakes to make appropriate use of the information in compliance with existing regulations and with the utmost attention and respect for personal data. With regard to this, pursuant to Articles 13 and 14 of the European Regulation No. 679/2016 (GDPR), the Company informs you of what is described below.
Purposes of the processing
Processing your request to receive material and technical and commercial information.
Sending some commercial and marketing-related information regarding events and new products.
Where the information provided to ELETTROMEDIA SRL includes sensitive data (namely data revealing racial or ethnic origins, membership in parties, trade unions religious or philosophical beliefs, religious, philosophical-related associations as well as data which could reveal one’s health status or sexual orientation) it can exclusively be processed with the prior written consent of the user.
In case of communication of sensitive data, the person concerned shall permit the use of it.
Methods of handling and storage
The handling of the data will be carried out automatically and/or manually through ways ensuring the utmost safety and secrecy by specially appointed internal subjects.
The data will be stored for no longer than it is necessary to meet the purposes for which it had previously been gathered and later handled.
ELETTROMEDIA SRL will be appointed of the exact recording of all the data so as to make it correspond to what had been stated by the person concerned as well as updating any notification of amendment by the person concerned.
In short, the data will also be communicated to:
Sphere within the data is communicated and divulged
Your data, which are undergoing processing, won’t be divulged but could be communicated to companies based either in Italy or abroad:
People appointed by our company who have to do with technical and commercial departments and information systems;
Public bodies or private companies for compliance with legal obligations.
Nature of conferment
Although the conferment of data is optional, the refusal to submit your data may make it impossible for your requests to be fulfilled. By compiling and submitting the form, the person concern shall permit consent for the processing of his/her own data in compliance with ways expressed in points a) and b) of heading “Purposes of the processing” of the present data privacy statement.
Exercise of the rights of the interested party
If you so wished, you may exercise your rights in accordance with Articles no. 11 and 12 of GDPR by sending an email to firstname.lastname@example.org or by post at the address indicated below.